Avante, a multi-brand distributor that provides managed print services to public sector agencies in Mexico, transformed its operations with DOQSOFT MPS in an express implementation that took three weeks.
Avante is a multi-brand distributor that provides managed print services (MPS) to public sector agencies in Mexico. Its operations involve managing heterogeneous fleets of equipment across distributed offices, maintaining continuous service availability, and providing billing reports to its clients—all in accordance with the deadlines and formats required by the public sector.
The Avante team was using a tool that did not generate billing reports on time. Each month-end closing involved a manual bottleneck and a constant risk of delays for the end customer. But the challenge went beyond reporting:
We were looking for an easy-to-use tool that would generate billing reports on time for our clients.
In addition, the team was spending too much time and money on support and replacing consumables. Each support ticket was a reactive event that consumed hours of technical staff time, and losses due to misuse of consumables appeared as a hidden line item in operating costs—with no granular visibility to correct the issue.
In short: three simultaneous challenges. Reports that were reaching the client late. Reactive support that was tying up the technical team’s time. And supplies that were going missing without anyone being able to figure out where.
Avante evaluated market alternatives and chose DOQSOFT MPS for three specific reasons:
The migration to DOQSOFT MPS was coordinated solely by Avante’s technical department. The rest of the organization—and end users at public sector agencies—did not experience any service interruption. Within three weeks, the new platform was up and running.
Six months after implementation, Avante's operational KPIs were organized into three dimensions:
Proactive monitoring and reporting eliminated a significant portion of the incidents that previously reached the technical team on a reactive basis.
The staff hours freed up by the reduction in tickets were redirected to services that provide greater value to end customers.
DOQSOFT MPS brought the fleet's hidden costs to light—especially toner consumption—and provided Avante with the dashboard to address them.
Beyond the metrics, there was a fundamental operational shift: the savings in support hours made it possible to devote more time to services that add value for end customers, thereby increasing customer satisfaction. What used to be a reactive operation became time invested in improving service.
For us, MPS means simplified, effective management of our installed base of equipment.
